Telecommunications and cable companies have hinted that they may charge companies that eat up more bandwidth than others. When customers perform a search on Craigslist, the company's policy is to display the most recently posted listings first.Īnother hot spot has involved Net neutrality. Still, nothing fires up Newmark more than a fight over consumer rights.įor example, he resisted charging for apartment listings in New York, Li said, until becoming convinced that it was the best way to discourage unscrupulous real estate brokers there from posting "bait-and-switch" listings or repeatedly adding the same listing to the site so that it would remain among the most current ads. That number has steadily declined in recent years. Instead, Craigslist is satisfied with the $25 million it took in last year, according to a story last week in The Wall Street Journal.īut how does Newmark's philosophy on social responsibility jibe with his company's undermining of the revenue that once powered newspapers, historically society's watchdog? Classifieds once made up more than half the profit at many newspapers. The company could be slicing off a tasty share of the billion-dollar classifieds pie for itself. Sure, plenty of businesses say they care about people and customers, but few forgo profits in order to "give people a break," the Craigslist mantra. He could be at the helm of the company or sit around as its "glamorous figurehead" (as the self-proclaimed nerd has said jokingly), but instead, he spends his days reading e-mails and answering customer complaints-a practice he says even the most high-powered CEO should partake of from time to time.Īnother element of the company's popularity among customers is its consistent stance on social responsibility.
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